Return and Refund Policy
Last Updated: 23 May, 2026
At Roxxoair, we are committed to providing a transparent, reliable,
and customer-centric travel booking experience. We understand that travel plans may change due to
unforeseen circumstances. This Return and Refund Policy explains the conditions, procedures,
documentation requirements, and timelines applicable to cancellations and refunds.
Scope of This Policy
This policy applies to all bookings made through our website and outlines:
- Eligibility criteria for cancellations and refunds
- Required documentation for refund requests
- Refund request and processing procedures
- Information on non-refundable bookings and applicable service fees
Please Note: All refunds are subject to the individual terms and conditions
of the respective service providers, including airlines, hotels, tour operators,
transportation providers, and other third parties.
1. Definitions
- Company: Refers to Roxxoair (“we”, “us”, “our”).
- Service: Any travel-related booking or offering available on our platform.
- Order: A confirmed booking completed through our website.
- User / You: Any individual using our website or services.
- Website: https://roxxoair.com
2. Refund Eligibility
You may be eligible for a refund if all of the following conditions are met:
- The booking was made directly through Roxxoair.
- The cancellation request is submitted within the applicable refund window defined by the service provider.
- All required documents are provided, including:
- Booking confirmation or ticket details
- Proof of payment
- Supporting documents (if applicable), such as medical certificates or official advisories
- Refunds are processed only to the original payment method unless otherwise specified.
Important: Certain bookings—including promotional fares, discounted offers,
special packages, or last-minute deals—may be partially refundable or entirely non-refundable.
Refund requests submitted after the permitted cancellation period cannot be processed.
3. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Review the cancellation and refund terms applicable to your booking.
- Step 2: Collect all required documents (booking ID, ticket, payment proof, etc.).
- Step 3: Provide a clear and valid reason for the refund request.
- Step 4: Submit your request within the allowed time frame.
If you need assistance at any stage, our customer support team is available to help you.
4. Refund Processing Time
Refund processing timelines depend on the service provider and the original payment method.
While Roxxoair actively coordinates with service providers
to ensure timely processing, delays caused by banks, payment gateways, or external systems
are beyond our control.
Estimated Refund Timelines
- Credit / Debit Cards: 5–10 business days
- Digital Wallets: 3–5 business days
- Bank Transfers: Subject to the recipient bank’s processing timelines
Exceptional Circumstances
Refunds may be considered in exceptional situations, subject to verification and provider approval, including:
- Medical emergencies (with valid documentation)
- Death of an immediate family member
- Natural disasters or government-imposed travel restrictions
5. Policy Modifications
Roxxoair reserves the right to amend or update this Return and Refund Policy
at any time without prior notice. Any changes will be effective upon posting on this page,
along with the revised “Last Updated” date. Continued use of the website indicates acceptance
of the updated policy.
6. Contact Information
If you have any questions, require clarification, or need assistance with a cancellation or refund request,
please contact us using the details below:
Email:
info@roxxoair.com
Phone:
1-800-986-9413
The Roxxoair team is dedicated to ensuring that all refund requests
are handled fairly, transparently, and in accordance with applicable policies.
